Employee-Customer Relations in a Retail Store Essay -- Work Environmen

Employee-Customer Relations in a Retail Store In a department breed, where clients come to shop, guest-employee relations are a some(prenominal)ize element for the stores survival.Shopping is a major part of the life of almost each person in the country.The flow of m wizy keeps business flowing.If no one spent his or her money, Business would cease to hold out.The customer comes to the store expecting to be served, and the employees are trained (or are supposed to be trained) to please the customer.Businesses exist to serve the customer, or at least thats what the common tone is.Businesses strive to please the customer.If the customer isnt pleased with the store, then the customer wont spend his or her money.The customers money is the businesses bread and butter The setting for this essay takes place in the impediment area of a f both outular department store, in the Detroit area, similar to K-mart, Target, or Meijers during the year 2001.It has been in its present location for about 30 years.It has been remodeled several times, its departments rearranged, and has had new additions added onto it.It is a place where many people heap buy almost any thing that they need, from food, to clothing, to entertainment items.It has a variety of merchandise.Almost anything that can be found in a competitor store that specializes in a certain type of merchandise (like electronics or grocery store goods) for usually an equal or lower price. It is almost constantly busy, since it is a 24-hour store. As one is about to enter one can take care the parking lot usually cluttered with carts.The parking lot is knowing so that it slopes towards the sewer drains so that rain can be numb(p) quickly.As you enter the store one can notice the two pop machines that are ... ...at.If they dont get what they want, now, they get angry.Even the most longanimous customers have their breaking point.Though the customer might be tired and lovesome from a long day, what they need to understand is that the employee is probably working all day too.So they both could probably in a bad mood.If one of them looses their tempers, the other will soon go off as well.If the customer and employee became more understanding, then mostly everything would run more smoothly.Things happen, and when a job does occur, it is often unpredictable.If no one became quickly upset, and just waited for the problem to be solved, the store would run more smoothly in the end (so that the side by side(p) customer could be taken care of). Works CitedHairston, Maxine. Diversity, Ideology, and Teaching Writing. College write up and Communication 43.2. May 1992 179-195.